Vanity Cube has two openings for Customer engagement Executive profile at their Gurgaon office.
Roles & Responsibilities:
• Answer calls professionally to provide information about VanityCube services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Customer Service Executive plays a critical role in providing an interface between customers and the client company. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Good at computers and MS word/excel
• Female Candidate only
Salary will be at par with market standards.
Work Location : Gurgaon, DLF phase 1 Opening : 2 Timing – 9-6.30 & 11-8pm